Eveline Oehrlich, a principal analyst at Forrester Research, explains how in the current Age of the Customer, IT must enable rapid change across the value chain. Today's customers (whether internal or external) are mobile and increasingly rely on smartphones and tablets. IT, in its traditional form, is dead. But new roles and skillsets are emerging which will enable IT to add dramatically more value to the business.
Terry Pendleton and Jennifer Sponheimer explain how Kinetic Data helps them manage the IT operations of Fairfax County Public Schools, the 11th-largest school system in the U.S. Half of all service requests and incident reports are entered through the district's service catalog and self-service console, both of which are built on Kinetic Request. Jennifer and Terri talk about how their service request processes have changed, improved the customer experience for teachers--and won some impressive recognition.
Kinetic Data consultant Matt Howe explains how Share Task Processes were used to dramatically accelerate development of hundred of forms on a very tight time frame. Matt discusses how his team helped a customer migrate from another service catalog platform, on which they'd already defined more than 200 service items. The key was identifying four recurring themes that were common across service items in order to create reusable standard task trees.
Michael Dyson and Mark Klein of CareTech Solutions, which provides outsourced services to more than 200 hospitals across 33 states, uses Advance Form Development to create powerful yet easy-to-use applications for distributed tablet devices.
KURL is used to build catalogs: build them fast, build them consistent. Find out how to use KURL to automate common tasks for Kinetic Request.
Many times some data is best displayed in a table. Table data can come from searching a data souce or from a user's input. Learn the methods and tools used to add tables to Service Items and Consoles.
Kinetic Request: the final frontier. These are the voyages of the Kinetic Request data. Your mission: to explore strange new databases, to seek out new data and new information, to boldly build reports that no one has seen before.
Using Kinetic Request to create Purchase Requisitions in Remedy.
Mobile Reach Kinetic Task Integration.
There are situations where you may want to fill out multiple requests at once, but same requests might not be chosen each time, ex. On-Boarding or Off-Boarding. This presentation describes how to accomplish this.
Kinetic Info is a new product, currently in development, that lets you snapshot processes and systems to keep a record of information. You can also add comments and share the information in your social network. The snapshots are called Dashboards, and they can be used to make informed business decisions.
Learn how consistent and thorough service request requirements gathering can save you time and money. In this session we will review a service request blueprint document that will help you improve upon your requirements gathering process. See an example of a Blueprint Doucment that can be used to thouroughly document your Service Requests and their processes.
Discussion of where Kinetic Data is going with respect to the company and the products.
What’s New in Kinetic Calendar 2.0 reviews the new features, enhancements, and changes from Kinetic Calendar 1.5.
What’s New in Kinetic Task 3.0 reviews the new features, enhancements, and changes from Kinetic Task 2.0.