About

Making your business processes work better

Kinetic Data helps midsized and large organizations deliver shared services better and at less cost. We offer applications for service request management, workflow automation, survey management, scheduling, reporting and other functions that support enterprise request management (ERM).

We work with executives and managers in IT, HR, finance, facilities and other departments who:

• Are more interested in solving problems than complaining about them.
• Want to accomplish more at work and have more time for other things in life.
• Sometimes pause, briefly, during a recurring but painfully difficult business process and think to themselves that "there has to be a better way to do this."
• Want to find that better way.
• Would like to spend less time installing, implementing, configuring and training—and more time just doing.
• Are tired of "rip and replace" solutions, but interested in applications that "make what we already have work better."

Our teams at our headquarters in St. Paul, Minn., and our offices in Sydney, Australia, are focused on developing, implementing and supporting software that makes our customers' lives easier. Today, those customers include hundreds of Fortune 2000 companies, government agencies and outsourced service providers.

A little history

1998: Kinetic Data was founded to assist companies with their IT projects by serving as an extension of their IT staff. Initially, we focused on providing IT consulting services and custom application development.

2004: We introduced Kinetic Survey, an enterprise feedback management software tool that enables users to design and administer a wide variety of surveys, with complete rules-based management, graphical control, and data validation. It was the first of our BMC Remedy tools designed to extend its value across the enterprise.

2007: Kinetic Request was developed to address the growing need for service request management and to enable service catalog creation. Later that year, we launched Kinetic Calendar in response to requests from our customers for an easy, intuitive way to organize and display time- and date-based information from BMC Remedy in an actionable, Web-based calendar format. (Today, Calendar call pull data from virtually any federated data source—ERP systems, HR software, ITSM suites, email programs, etc..)

2009: We introduced Kinetic Task, an advanced workflow automation engine that enables business users to easily configure a limitless number of tasks and approvals to manage processes ranging from simple to the most complex. In October, a major enterprise software user group named Kinetic Data Innovator of the Year for Kinetic Request.

2010: The same group recognized Kinetic Data for Best Customer Service and Support.

2011: We released Kinetic Schedule, a new enterprise resource scheduling tool designed to simplify the scheduling of enterprise resources by providing immediate “drill-down” visibility into schedules, credentials, availability and more.

2012: We released Kinetic Task 3.0, which serves as the backbone of an ERM system, securely communicating with virtually any enterprise application or data source as need for service request scheduling, approvals, fulfillment and reporting.

Today, Kinetic Data continues to expand its family of innovative, platform-agnostic business and IT services management software tools. Our ERM and business process automation (BPA) tools enable enterprises to coordinate and automate business tasks, achieving first time fulfillment while reducing time, manual effort and costs.

Our Partners

Kinetic Data has been a BMC Remedy Technology Alliance Partner since 1999. Today, Kinetic Data offers our service request management and delivery software products through industry-leading software integrator and reseller partners. Visit our Channel Partners page to learn more about our partners.

Our Customers

Kinetic Data has helped hundreds of Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement systems for Enterprise Request Management (ERM) and service delivery management (SDM). Our products are widely used in mid-size to Fortune 500 organizations across the education, entertainment, financial services, government, health care, outsourcing, and technology sectors.

• Education
• Entertainment
• Financial Services
• Government
• Healthcare
• Technology

The Team

Great teams produce great products. All of our developers have user-side production experience, are trained on both agile software development methods and business strategy, and stay ahead of the curve on the latest enterprise software products through early access to beta and new releases of ITSM and other applications. Most importantly, our team is specifically assembled to bring expertise in various areas—like application integration or user experience design—because teams that work well together produce superior results.

Associations

Kinetic Data is active in organizations and associations that are involved in IT and business service management, ITIL and the BMC Remedy user community.