Kinetic Data is a software company focused on helping enterprise customers implement enterprise request management (ERM), a holistic approach for centralized business process automation and service delivery management (SDM). Our applications enable internal or external customers to request any type of shared service (e.g., from human resources, IT, facilities, or finance) from a single web-based portal, and automate fulfillment processes to accelerate and reduce the costs of service delivery.
Kinetic Data helps midsized and large organizations deliver shared services better and at less cost. We offer applications for service request management, workflow automation, survey management, scheduling, reporting and other functions that support ERM.
We work with executives and managers in IT, HR, finance, facilities and other departments who:
ERM is a customer-centric approach to request management and service delivery. Customers (internal or external) can initiate service requests online, from any device. Business managers and customers alike can view the status of a request at any time.
We believe collaboration produces the best ideas. We believe it's not enough to merely understand customers' needs—we need to anticipate them. Our proudest moments are when customers have truly made our software their own, and can't wait to share their stories with others. Hear more about our philosophy from Kinetic Data president John Sundberg in this video.
Our teams at our headquarters in St. Paul, Minn., and our offices in Sydney, Australia, are focused on developing, implementing and supporting software that makes our customers' lives easier. Today, those customers include hundreds of Fortune 2000 companies, government agencies and outsourced service providers.
1998: Kinetic Data was founded to assist companies with their IT projects by serving as an extension of their IT staff. Initially, we focused on providing IT consulting services and custom application development.
2004: We introduced Kinetic Survey, an enterprise feedback management software tool that enables users to design and administer a wide variety of surveys, with complete rules-based management, graphical control, and data validation. It was the first of our BMC Remedy tools designed to extend its value across the enterprise.
2007: Kinetic Request was developed to address the growing need for service request management and to enable service catalog creation. Later that year, we launched Kinetic Calendar in response to requests from our customers for an easy, intuitive way to organize and display time- and date-based information from BMC Remedy in an actionable, Web-based calendar format. (Today, Calendar call pull data from virtually any federated data source—ERP systems, HR software, ITSM suites, email programs, etc..)
2009: We introduced Kinetic Task, an advanced workflow automation engine that enables business users to easily configure a limitless number of tasks and approvals to manage processes ranging from simple to the most complex. In October, a major enterprise software user group named Kinetic Data Innovator of the Year for Kinetic Request.
2010: The same group recognized Kinetic Data for Best Customer Service and Support.
2011: We released Kinetic Schedule, a new enterprise resource scheduling tool designed to simplify the scheduling of enterprise resources by providing immediate “drill-down” visibility into schedules, credentials, availability and more.
2012: We released Kinetic Task 3.0, which serves as the backbone of an ERM system, securely communicating with virtually any enterprise application or data source as need for service request scheduling, approvals, fulfillment and reporting.
Today, Kinetic Data continues to expand its family of innovative, platform-agnostic business and IT services management software tools. Our ERM and business process automation (BPA) tools enable enterprises to coordinate and automate business tasks, achieving first time fulfillment while reducing time, manual effort and costs.
Kinetic Data has been a BMC Remedy Technology Alliance Partner since 1999. Today, Kinetic Data offers our service request management and delivery software products through industry-leading software integrator and reseller partners. Visit our Channel Partners page to learn more about our partners.
Kinetic Data has helped hundreds of Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement systems for Enterprise Request Management (ERM) and service delivery management (SDM). Our products are widely used in mid-size to Fortune 500 organizations across the education, entertainment, financial services, government, health care, outsourcing, and technology sectors.
Great teams produce great products. All of our developers have user-side production experience, are trained on both agile software development methods and business strategy, and stay ahead of the curve on the latest enterprise software products through early access to beta and new releases of ITSM and other applications. Most importantly, our team is specifically assembled to bring expertise in various areas—like application integration or user experience design—because teams that work well together produce superior results.
Kinetic Data is active in organizations and associations that are involved in IT and business service management, ITIL and the BMC Remedy user community.
itSMF is a rapidly growing nonprofit organization that promotes the use of industry best practices and standards in the provision and management of IT Services. Current membership exceeds 6,000 individual members, with affiliated Local Interest Groups serving 39 cities and regions nationwide. The itSMF USA is affiliated with the itSMF international association.
HDI is the world's largest membership association for IT service and support professionals and its premier certification body. HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North America and membership offices on every continent.