Kinetic Survey
Kinetic Survey is the only process-driven, web-based customer feedback survey management software for BMC Remedy. Totally embedded in BMC Remedy workflow, Survey makes it easy to create context-sensitive help desk surveys for service delivery management. Surveys can be distributed via email, the web, or even as pop-up scripts for call center staff to gather actionable, timely feedback from internal or external customers.
Key Features:
- Embeds surveys within your existing processes: Incidents, changes or other interactions can trigger context-sensitive surveys on the fly.
- Enables you to create timely, tailored surveys in many areas of your organization including: market research, customer satisfaction, employee satisfaction, product development and IT and ITIL-based services management practices.
- Systematically gathers and analyzes customer experiences to monitor and improve service delivery management.
- Promotes a higher response rate.
- Improves business services through automated feedback.
- Increases sales and improves customer retention.
