Kinetic Request
Overview
Kinetic Request 5.0 dramatically improves the speed of request fulfillment and leverages third-party enterprise application investments.
Now bundled with Kinetic Task 1.0, Kinetic Request 5.0 is the most powerful and flexible enterprisewide request management portal application available. With the addition of Kinetic Task, our new advanced automation engine, Kinetic Request now offers complete workflow control and flexibility for managing and fulfilling service requests across your organization.
Kinetic Request is the fastest and simplest way to build flexible request management portals.
- Kinetic Request gives both IT and non-IT users full control over their request fulfillment process. Users at all levels of experience—even those without BMC Remedy development skills—can quickly build actionable business service catalogs.
- Kinetic Task simplifies and brings task management to all areas of a large enterprise organization including IT, HR, facilities management, and any other service-delivery-oriented department.
- Kinetic Request offers complete workflow control and flexibility with its ability to easily configure a limitless number of tasks and approvals to manage processes ranging from simple to the most complex.
Kinetic Request 5.0 provides unparalleled operational versatility.
- With Kinetic Task, Kinetic Request 5.0 can integrate into major ITSM, ERP, and hosted applications, including BMC, HP Service Manager, PeopleSoft, Salesforce.com and Service-now via customizable integrators.
- Kinetic Request is developed natively on the BMC Remedy Action Request System (ARS) platform.
- Kinetic Request 5.0 is compatible with BMC® Remedy® 6.03 and above.
- Kinetic Request 5.0 is compatible with all out-of-the-box applications supported (even customized).
Kinetic Request 5.0 enables effective, automatic management and fulfillment of service requests.
- Leverages improved task management user interface.
- Includes a new look with updated portal templates.
- Allows users to display and review requests as completed by the end user in the original format.
- Lets management can accurately monitor service delivery time and quality.
Kinetic Request 5.0 business benefits:
- Achieve operational efficiency and high performance levels by automating your workflow and streamlining your fulfillment and approval processes.
- Reduce costs with process automation and higher user satisfaction.
- Dramatically improve speed of request fulfillment.
- Create and deliver higher quality and differentiated services.
- Leverage your third-party application investments with Kinetic Request’s ability to integrate with other applications.
- Lower risks through governance and flexible configuration.
