Resource Center:
Kinetic Field is a field service management tool that extends the value of the BMC Remedy Action Request (AR) System platform by providing functionality such as task and activity management, dispatching, service level agreements, pricing, and service inventory control. Extending the solid BMC Remedy ARS field service management foundation, Kinetic Field delivers a full-featured application while being highly configurable for the ever-changing equipment service marketplace.
AGENTS are quickly able to take calls, monitor tasks, determine entitlement and dispatch technicians.
TECHNICIANS can easilty add parts and labor, create new tasks, and close tickets. Behind the scenes Kinetic Field manages pricing and entitlement to determine rates and create a bill.
MANAGERS can monitor group and employee activity, view service level agreement compliance, configure new rules and run a variety of reports to streamline the business.
FEATURES
To learn more about Kinetic Field for BMC Remedy ARS field service management, contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
