Kinetic Calendar
Kinetic Calendar is more than just a great tool for creating change control management calendars for BMC Remedy--it can be used to create almost any type of IT calendar, such as SLA reviews or on-call schedules, and extends the value of BMC Remedy across your enterprise for creating calendars for HR, field service, marketing and other departments.
Features
Calendar Publishing
- Ability to display events from any BMC Remedy form
- Ability to display extra information about an event from a separate BMC Remedy data form
- Ability to set a calendar's visibility as public or private
- Ability to assign roles for creating and modifying events
- Ability to make a private calendar visible to a BMC Remedy privilege group
- Ability to display events from multiple BMC Remedy forms on the same calendar
- Ability to display events for other calendars
- Ability to create calendars for a wide variety of uses such as change control management or call tracking
Customer Experience (Web)
- Public calendars are visible to everyone
- All public calendars are conveniently listed and accessible from a single page
- Authorized users have the ability to create and modify events
- Authorized users have the ability to display all the calendars they belong to on a single "My Calendars" view
- Individual calendar visibility may be toggled with a single mouse click
- Daily, weekly and monthly views are available with a single mouse click
- Color-coded legend easily links events with a calendar wth displaying multiple calendars
Auditing
- Auditing on changes of calendar templates
- Auditing on changes to calendar resources (users)
- Auditing on changes to event type templates
- Auditing on changes to event data
Environment
- Built on BMC Remedy Action Request System (ARS)
- Supports BMC Remedy ARS version 6.0 and above
Web Component
- Uses BMC Remedy published Java API
- Installs in a standalone web application, which does not have to reside on the same server as BMC Remedy
Messaging
- Uses the BMC Remedy email system
- Can send notifications to calendar users when they are added to a calendar
- Sends notifications to calendar managers if a required event type is not scheduled on a change control management or other calendar with a configured number of days
- Provides the abiltiy to disable notifications for an entire event type
- Provides the ability to disable notifications for an entire calendar
Common Uses
- On-call calendars
- Database backup calendars
- Change conttrol management
- Change-request calendars
- ITIL process review scheduling
- Facility resource calendars
- Help desk call tracking
- Help ticket tracking
- Budgeting
- Auditing
- Service request calendars
