Resource Center:
ST. PAUL, Minn. – June 19, 2007 – Kinetic Data, the leading provider of third-party Business Service Management (BSM) tools for the BMC® Remedy® platform, announced today that Rapid Technologies, a leading provider of service management software solutions, has joined the Kinetic Data Partner Program.
Based in Littleton, Col., Rapid Technologies provides software and services to organizations including Fortune 500 companies and the federal government. Rapid Technologies’ veteran consulting group has successfully completed over 400 BMC Remedy software implementation projects. They have built a solid reputation in numerous practice areas, including BMC Remedy software development and integration services, as well as consulting services for BSM, incorporating ITIL best practices.
“This is a natural partnership for both firms, as each of us is a longtime BMC partner, with very deep, strategic commitments to the BSM market,” said Dave Wilmot, president of Rapid Technologies. “We have great respect for the quality of the people and the products at Kinetic Data, and we look forward to becoming a key partner and representative for them in the Rocky Mountain market.”
Kinetic Data creates unique, high-value software applications and tools for companies that are serious about building world-class service management capabilities. Kinetic Data’s Partner Program has been gaining recognition by the nation’s leading resellers and systems integrators in the BSM marketplace as a key component of their growth strategies.
“Rapid Technologies is very active in the Rocky Mountain Remedy User Group (RUG) community,” said Mary Macdonald, director of marketing and partner programs for Kinetic Data. “They share our belief in the importance of building close ties with end users. I am confident the BMC user community will enjoy tremendous value from this partnership.”
Rapid Technologies specializes in the implementation of scalable, enterprise-caliber BSM solutions. As a BMC Software / Remedy reseller and implementation partner since 1996, they have developed a process-oriented rapid approach to delivering solutions based on the ITIL framework. For more information, go to www.raptek.com.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, “built on BMC Remedy” packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation—implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to www.kineticdata.com.
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