Resource Center:
LAS VEGAS—Feb. 18, 2008—Kinetic Data (http://www.kineticdata.com) will be showcasing its flagship product, Kinetic Request, in booth #604 at Pink Elephant’s 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in promoting Information Technology Infrastructure Library (ITIL) best practices.
When organizations using BMC Remedy want to quickly implement and build actionable ITIL-recommended service catalogs, they choose Kinetic Request. It is the only service request management system (SRMS) that works with all supported versions of ITSM and any standard or customized BMC Remedy application. The software automatically manages, fulfills and catalogs users’ service requests to extend BMC Remedy with support for ITIL best practices in service delivery management.
“Attendees are looking for simple and cost-effective business tools," said John Sundberg, president of Kinetic Data. "Kinetic Request is just that for standardized service management and forms. What’s more, it also improves an organization’s service delivery not just within the IT department, but in functional groups throughout the enterprise.”
In addition, Kinetic Data will demonstrate its Kinetic Survey software—which also leverages the BMC Remedy platform to integrate customer feedback directly into the service management process. This web-based system helps organizations measure performance, validate data and improve service delivery processes.
