Resource Center:
ST. PAUL, Minn.—January 25, 2007—Kinetic Data, the leading provider of third-party business service management (BSM) tools for the BMC Remedy platform, announced today that they attended the Rocky Mountain Remedy User Group (RMRUG) event which took place in Denver, Colo., January 23, 2007. This event came on the heels of a series of previous sponsorships, including the recently announced North Central Remedy User Group (NCRUG).
“In assessing our historical results and planning for the future, it is clear that our association with the BMC Remedy user groups has provided tremendous value and tangible results to our organization,” said Mary Macdonald, director of marketing and partner programs for Kinetic Data. “We see our participation as an investment in the strategic relationships with our customers and a critical source of feedback and input into our future product direction. We look forward to continuing this trend through our presence at the Rocky Mountain and future user groups.”
The RMRUG is a nonprofit organization comprised of Remedy application developers, administrators, and users of the Remedy Action Request System® as well as associated Remedy ITSM and CRM applications. The RMRUG is dedicated to meeting the needs of its members by providing information, education and advocacy. Members actively contribute by exchanging ideas and sharing solutions.
“The RMRUG provides an incredibly valuable forum for knowledge sharing and networking among the BMC Remedy user community throughout Colorado,” said Bill Mell, RMRUG coordinator and director of sales for Littleton, Colo.-based Rapid Technologies. “We all gain tremendous benefit from the relationships and collaboration that are a fundamental focus of this organization, and we’re pleased that Kinetic Data feels they are achieving similar value from their relationship with Colorado’s Remedy user community.”
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, “built on BMC Remedy” packaged BSM applications available. A BMC Remedy Alliance Partner since 1999, Kinetic Data has helped more than 50 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation—implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to www.kineticdata.com.
