Resource Center:
ST. PAUL, Minn. -- May 29, 2007 — Kinetic Data, a leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS) platform, today announced that it has entered into a partnership with Meritide—one of the largest independent solutions firms in the business software, integration and IT infrastructure management marketplace, with numerous Fortune 1000 and upper mid-market companies as clients.
“Meritide was looking for a strategic partner with software tools built on the BMC Remedy platform. We heard about the Kinetic Data partner program, and quickly realized that we’d found the complementary products we were looking for,” said Patrick Irestone, president of Meritide. “By offering Kinetic Survey and Kinetic Request to our clients, we’re enabling them to standardize essential business tools across the entire enterprise, on their core BMC Remedy platform.”
Meritide is a BMC Premier Partner that employs senior-level development and implementation consultants with demonstrated BMC Remedy expertise on all versions of ARS, the ITSM Suite of applications and CMDB. Meritide’s consultants and software developers average over 15 years of real-world industry experience, and are trained in ITIL and industry best practices.
Within days of finalizing the partnership, Meritide closed its first sale of Kinetic Request and Kinetic Survey to a major medical device manufacturer. The driving factor behind the purchase of Kinetic Request was to create service request forms for provisioning new employees. These request forms are easily created and customized in Kinetic Request and will save the company significant administrative time and cost. Kinetic Survey was selected to perform customer satisfaction surveys on resolved incidents. The company was impressed by the ability of the product to customize surveys to a specific incident.
“Kinetic Data and Meritide are on exactly the same page, philosophically. We’re committed to providing our clients with effective, native tools for improving operational processes by extending the functionality of their current systems,” continued Irestone. “Being able to offer Kinetic Survey and Kinetic Request to our clients is a great advantage for us—any Remedy user should be considering these products.”
Based in St. Paul, Minn., Meritide is one of the largest independent solutions firms in the business software, integration and IT infrastructure management marketplace. Meritide provides its clients with strategy, design, integration and implementation services targeted to improve operational performance, reduce costs and drive competitive advantage. The firm’s clients include Fortune 1000 and upper mid-market companies. For more information about Meritide, Inc., please visit www.meritide.com.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, “built on BMC Remedy” packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation—implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to www.kineticdata.com.
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