November, 2008 www.kineticdata.com 651-695-8566
FEATURED ARTICLE
Kinetic Calendar: Built for Better Visibility into Change Management

It's no secret when it comes to online calendar-publishing for Change Management, Kinetic Calendar is the icing on the cake. Now that your organization has done the work to ensure standardized methods, processes and procedures for Change Management, let Kinetic Calendar take you to the next level. Kinetic Calendar will provide you with instant visibility to your BMC® Remedy® data. Kinetic Calendar is the only product available that captures any type of Remedy data and displays it in an online actionable calendar format. There are many good reasons why Kinetic Calendar is gaining traction.
(read more)

WHAT'S NEW?
Kinetic Data Launches a New Website Design

Kinetic Data is pleased to announce that we have launched a redesigned website to better showcase our company's brand, products, markets served, news and events, demos, and partners, as well as to provide a resource center for managers, developers, and customers.

The latest version of our website is now up and running live at:
www.kineticdata.com

SPOTLIGHT ON OUR CUSTOMER
Kinetic Request and Kinetic Calendar Earn High Marks for Reducing Helpdesk Calls at the University of North Texas (UNT)

Kinetic Request and Kinetic Calendar Spell Relief for UNT Helpdesk
and Users.

Enrollment is up and, fortunately, web-based self-service has also increased at the University of North Texas—one of the state's largest universities, with 11 colleges and schools and more than 34,000 students. The increase in web-based support activity is due to a 60% increase in web-based user-submitted incident tickets—which are much more efficient to process—thanks to Kinetic Request.
(read more)

PARTNER NEWS
Kinetic Data Adds Naviline to Partner Roster

A pioneer in the BMC® network in France Naviline will champion Kinetic Data's products to a new group of BMC customers.

Kinetic Data's Australia office has added another partner to our global roster. Naviline—a business unit of SoftCompany Group—was one of the first BMC® Remedy® resellers in France and has been a BMC Software Premier Solution Provider since 1997.
(read more)

TIPS & TRICKS
Kinetic Survey / Kinetic Request: How to Update Images Using the Image Library
Learn how to update images across multiple templates using the built-in Image library.
(view demo)
CONTACT US
United States:
Kinetic Data, Inc.
235 East Sixth St.
Suite 400B
St. Paul, MN 55101
1-651-695-8566
Australia:
Kinetic Data Pty. Ltd.
781 Pacific Highway.
Suite 506
Chatswood, NSW 2067
+61 (0)2 9411 7900