Kinetic Connection - June 2008
 
FEATURED ARTICLE

Due to the current economic conditions, the need for financial accountability is greater than ever. The capabilities of request management software have evolved, prompting more organizations to seriously consider promoting strategies and solutions that reduce costs by increasing staff productivity and streamlining operations.

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WHAT'S NEW?

Kinetic Data announced that its Kinetic Calendar application has met the requirements of the BMC Remedy Validation Program. The program ensures that third-party products properly integrate with the BMC Remedy AR System and other BMC platforms.

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Kinetic Data developed the Kinetic Request Delivery Model to help you efficiently implement our service request management software and begin presenting business services and managing them effectively through actionable service catalogs.

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SPOTLIGHT ON OUR CUSTOMER

Kinetic Calendar beats Microsoft Outlook® as the only calendar publishing tool built on BMC Remedy, eliminating the need for custom calendar applications and integrations.

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TIPS & TRICKS!

Kinetic Survey makes it easy to personalize surveys with information that can help increase response rates. You can make sure that customers have personal experiences by including not only their names, but details of their original issues. Check out our online demo showing how easy it is to incorporate information about customers and their issues into a survey template.

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Many companies prefer to brand software applications they use with corporate logos and colors. Kinetic Calendar makes it easy to change the look and feel of the application. All you need is a simple text editor, a corporate logo and a few colors you wish to use instead of the default green calendar theme. View our online demo to learn how to customize Kinetic Calendar with your corporate identity.

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UPCOMING EVENTS

Come join us at this IT Service Management conference and exposition. During the event, industry experts will present key insights on ITSM best practices, innovative new strategies and real world results.

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Please join us at this annual conference. This is the largest gathering of BMC customers and partners from around the world-all under one roof-for a week of information exchange. BMC customers gather to enhance their organizations and careers through focused education, exposure to experience and insight.

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PARTNER NEWS

Planwell Technology has joined the Kinetic Data Partner Alliance as a reseller of Kinetic Data's suite of products. Planwell is one of only a few global companies in the top level Elite BSM partner category. Planwell's solution specialty is at the midtier to enterprise-organization level for all aspects of ITSM and BSM. As a Business Solution provider, Planwell has grown its reputation for professional excellence, innovation and co-operation and has provided consulting services for many leading banking and financial institutions, government departments, telecommunications firms and industrial organizations.

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Federal government agencies benefit from the alliance that offers service delivery management (SDM) tools within GSA Schedule approvals and guidelines.

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