Resource Center:
Technology organizations are under pressure to manage a larger volume of customer and employee interactions than ever before, while striving to maintain a high level of service for their customers. The rapidly changing technology market requires solutions that respond quickly to business problems.
Kinetic Data's products deliver a framework for managing service requests and maintaining service levels across multiple business units along with the flexibility to make rapid business changes and implement them quickly.
Kinetic Request, Kinetic Data’s request management portal software, is extremely proficient at handling a large volume of service requests in multiple divisions with highly varied business rules.
Kinetic Survey, Kinetic Data’s process-driven survey management solution, tracks and maintains the IT Service Desk’s service levels. Its unique, configurable rules manage survey volumes to provide accurate metrics without overwhelming customers and employees with surveys.
Kinetic Calendar provides technology organizations with the only online calendar tool built on BMC Remedy. It is often used for viewing a forward schedule of changes in complex and rapidly changing IT environments. Furthermore, Kinetic Calendar manages and enables viewing of on-call schedules for many different functional groups within IT and other departments.
To learn more about Kinetic Data solutions for technology companies, check out:
