Resource Center:
IT outsourcing organizations are on a continuous quest to lower overall costs by performing reproducible services faster and more efficiently. IT outsourcing firms are looking for solutions that create a flexible framework for addressing and managing variances within each customer environment.
Kinetic Data’s products provide the capability to publish and deliver services customized for individual users, departments or organizations through our business service management applications built on the BMC Remedy platform. Our software tools enable IT organizations to replicate service offerings across a diverse customer base, and adapt them to specific needs through configuration, not coding.
Kinetic Request, our request management portal software, delivers separate request portals for individual customers, each with its own customer-specific themes and branding. Kinetic Request provides standardized services with visibility into request-status details. In addition, Kinetic Request’s data can be partitioned, making data pertaining to one customer invisible to other customers. This is indispensable in the IT outsourcing environment.
Kinetic Survey, our process-driven survey management application, delivers rules-based surveys configured for each customer situation. It's the fastest, easiest way to build an automated, actionable customer service sotware survey on BMC Remedy. Furthermore, Kinetic Survey’s metrics can be analyzed at individual customer levels to support continual process improvement.
Kinetic Calendar provides IT outsourcing organizations with the only online calendar tool built on BMC Remedy. Kinetic Calendar manages and publishes detailed information about the resources that are on-call for different companies. It also provides visibility to the forward-change needs relevant to the infrastructure for each customer, as well as the ability to customize the appearance of calendars and segment data for each customer.
To learn more about Kinetic Data solutions for IT outsourcing firms, check out:
