Resource Center:
Kinetic Data is one of the largest, most experienced third-party BMC® Remedy® software companies in the world. We’re the only company exclusively focused on developing business services management (BSM) and service delivery management (SDM) software tools specifically for BMC Remedy. We offer the most extensive portfolio of third-party, “built on BMC Remedy” BSM applications available. Our software expands the BSM capabilities of the BMC Remedy platform and extends its value beyond IT and across other functional areas.
Kinetic Data was founded in 1998 to assist companies with their IT projects by serving as an extension of their IT staff. Initially, we focused on providing IT consulting services and custom application development.
In 2004, we introduced Kinetic Survey, a software tool that extends the functionality of the BMC Remedy IT service management platform by enabling users to design and administer a wide variety of surveys, with complete rules-based management, graphical control, and data validation.
In early 2007, we released Kinetic Request to address the growing need for service request management and to enable service catalog creation. Kinetic Request is built on Kinetic Survey’s rendering engine.
Later that year, we launched Kinetic Calendar in response to requests from BMC Remedy users for an easier, more intuitive way to organize and display time- and date-based BMC Remedy data in a calendar format, regardless of where it resided.
Today, Kinetic Data continues to expand its family of innovative business and IT services management software tools built on the BMC Remedy platform. Our BSM tools, developed on the BMC Remedy Action Request (AR) System®, help customers enhance their internal service delivery capabilities and extend the value of their BMC Remedy AR System platform beyond IT throughout virtually all functional areas.
Kinetic Data has been a BMC Remedy Technology Alliance Partner since 1999. Furthermore, Kinetic Data offers our BMC Remedy BSM software products through industry-leading BMC Remedy Partners. Visit our Channel Partner page to learn more about our partners.
Kinetic Data has helped more than 100 organizations implement our products to enable ITIL best practices. Our products are widely used in mid-size to Fortune 500 organizations across the education, entertainment, financial services, government, health care, outsourcing, and technology sectors.
Great teams produce great products. All of our ITIL-certified developers have user-side production experience. Plus, our developers and consultants are trained on BMC BSM strategy, and stay ahead of the curve on the latest BMC Remedy products through early access to beta and new releases of BMC Remedy products. Every member of our team has at least five years of experience in implementing BMC Remedy products.
Kinetic Data is pleased to be active in organizations and associations that are involved in IT and business service management, ITIL and the BMC Remedy user community.
www.itsmfusa.orgitSMF is a rapidly growing nonprofit organization that promotes the use of industry best practices and standards in the provision and management of IT Services. Current membership exceeds 6,000 individual members, with affiliated Local Interest Groups serving 39 cities and regions nationwide. The itSMF USA is affiliated with the itSMF international association.
www.thinkhdi.com HDI is the world's largest membership association for IT service and support professionals and its premier certification body. HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North America and membership offices on every continent.
www.afsmi.org AFSM International is a global, nonprofit, professional association that serves as a knowledge resource for customer service and support managers and executives. The organization is dedicated to providing education, information, news, training, staffing assistance, peer networking, research, and studies for customer service and support managers involved in technology-based products and solutions.
In addition to being an active member of the Help Desk Institute (HDI) and the IT Service Management Forum (itSMF), Kinetic Data is also active in local and regional BMC Remedy User Groups (RUGs).
