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Optimizing Business Service Management with the BMC® Remedy® Action Request System® (ARS)
Automating manual business service management (BSM) processes improves both the efficiency and accuracy of service delivery. The BMC Remedy ARS platform enables you to not only automate your BSM processes, but also to manage and modify those processes continually as your business needs change.
BMC Remedy ARS is a service process management platform that allows you to define workflows, monitor activities, and measure business process performance. It provides improved efficiency through service delivery process automation, visibility into service delivery performance, and adaptability to changing business needs.
BMC Software is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Used in more than 80% of Fortune 500 companies, BMC Software solutions span enterprise systems, applications, databases, and business service management.
Kinetic Data develops software applications that expand the BSM capabilities of the BMC Remedy platform, and extend the value of BMC Remedy beyond IT and across other functional areas in your organization.
